Help

Peermute is a platform for creatives in Vienna and Europe to share equipment, skills and spaces. You can swap directly or pay with PEER-Points, a community currency without cash value.

You find a listing and send a request. When the owner agrees, the points are reserved on your account. They only move to the owner when you both mark the exchange as completed. If the request is declined, cancelled or not answered in time, your points go back to you in full. You earn points by sharing: +2 for activating a listing, +5 for a completed exchange, +3 for returning on time and +1 for a review within 7 days. You can earn at most 30 points per day. Points have no cash value.

A direct swap means you offer something in return instead of points, for example a skill for a piece of equipment. Nobody needs points for it. The owner decides whether to accept. Listings that accept swaps show "Swap welcome".

If someone sends you a request you must answer within 4 days. You get a reminder after 2 days. If you do not answer, the request is cancelled automatically and the other person is informed.

Every new listing, and every listing whose text or photos change, is checked before it goes online. This protects the community from fake, illegal or dangerous offers. It usually takes up to one day and you get an email. Members with a clean record are often published faster.

You get an email with the reason. Open the listing, choose Edit, change what was mentioned and save. It is checked again. If you think the decision is wrong, answer the email: a person reads every answer.

60 days on the free plan and yearly or monthly for the paid plans. We remind you a week before. Renew it with one click, for free, and it stays in Browse. Listings that are not renewed are hidden, not deleted: you can reactivate them for free for up to 12 months.

Free members can have 3 active listings, each online for 60 days and renewable with one click. The Flat 10 plan (€5 per month or €50 per year) allows 10 active listings. The Unlimited plan (€150 per year) allows unlimited listings. Listings in review count as well. See Plans in your account.

Yes. In Settings you can tick two boxes: only accept requests from authorized members (members the Peermute team has checked), and only accept requests from members with liability insurance and/or who accept legal responsibility for damage they cause. Members state their own liability in Settings; Peermute does not check insurance policies. Others can still see your listings and ask questions.

Yes. Whoever lends an item declares that they have liability insurance (Haftpflichtversicherung) that covers it. Peermute does not check, provide or replace any insurance. Read the page "Insurance & liability" before you lend.

Open Edit on your listing and use the Availability calendar section to enter the days you are not available. Those days show as booked and cannot be requested.

Members on the Unlimited plan can add several objects to one listing, each with a quantity and its own size (height × width × depth). You find the box in the listing form. On the Free and Flat 5 plans a listing is one object.

After an exchange is completed, open it and choose "Share a photo of this exchange". You can paste a link to your own Instagram or Facebook post. If the team approves it, the photo appears on the listing and your profile. You can withdraw it at any time.

On every listing there is a "Report this listing" link. For a problem in an exchange, open the exchange and use the report box. The team decides and tells both sides the reason.

Talk to the other person first, in the messages of the exchange. If you cannot agree, report the exchange. The team looks at both sides and can apply a penalty. Peermute is not a party to the exchange and does not replace insurance.

Free: 3 active listings. Flat 10: 10 active listings for €5 per month or €50 per year (two months free). You can pause whenever you like: there is no automatic renewal, so you simply do not renew. If you do not renew, listings above 3 are paused, not deleted, and come back when you renew. Unlimited: unlimited listings and a CO₂ dashboard for €150 per year. Prices include VAT where it applies. You can pay by credit card, PayPal or bank transfer. Open Plans, choose a plan, pick how you pay, enter your details and confirm the order. There is no automatic renewal: we remind you a week before your plan ends. Peermute never sees or stores your card number.

Open "Be creative of the month" on My listings, write a few lines about you and your work and add a photo of yourself, photos of your work and your website. The team chooses one member each month.

Open Settings and use Delete account. Your listings and personal details are removed. Open exchanges must be finished first, and unused PEER-Points are lost.

We only use your data to run Peermute. The details, your rights and how to withdraw consent are in the privacy notice. New listings are checked by an AI model and then by a person. The AI never decides alone.